We understand that sometimes online purchased need to be returned.  We offer a 7 day return policy for all full price purchased.  Therefore you have 7 days after you have received your order to initiate a return.

Items purchased on sale can be returned for an exchange or credit note.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vincentdesign.com.au. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@vincentdesign.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or wrong so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Deposits on special orders

Please note that all deposits paid on special orders, furniture or custom goods are non refundable for change of mind.